We pack your order very carefully to ensure all product is received in the same condition as it was shipped. If in the case your products was received  DAMAGED because of shipping process . Please contact us right after you received by email info@nailciti.com. We may ask some information about the products ( photos of evidence ) after our team work on , we will let you know and send a replacement to you( may vary per case)

Please note that all applications for a refund must be made within 14 days of receiving your items

Please contact us at info@nailciti.com